Privacy Policy
Effective October 23, 2026
Energy Canada ("we" or "our") respects the privacy of customers, prospective customers and website visitors. This policy explains how information is handled when you contact us or use our services.
INFORMATION YOU PROVIDE
Our inquiry forms request contact and business details. If you choose to upload a utility bill, it may contain account numbers, usage, pricing and billing information. Please submit only information relevant to your inquiry and that you are authorized to share.
HOW INFORMATION IS USED
We use information to answer inquiries, review electricity pricing options, maintain customer records, verify identity where needed, provide requested services, communicate about accounts, process applicable payments and meet legal or regulatory duties. Other identification or financial information may be requested where relevant to a service.
CONSENT & CHOICES
We seek consent appropriate to the information and purpose. An inquiry does not enroll you in a contract or automatically subscribe you to marketing. You may ask to change or withdraw consent, subject to legal and contractual limits; we will explain any effect on requested services.
SERVICE PROVIDERS & DISCLOSURES
Information may be shared with providers and billing partners needed to deliver requested services, for lawful business transitions, to prevent fraud, or where permitted or required by law. We do not sell personal information.
WEBSITE TECHNOLOGY
This website is hosted on Wix and uses online forms. Hosting and form services process information needed to operate these features. Cookie and tracking settings should be reviewed through the website’s available controls. Do not include passwords or payment-card details in an inquiry.
SECURITY & RETENTION
We use physical, electronic and procedural safeguards, retain information for necessary business, legal and regulatory purposes, and securely dispose of it when no longer needed. No internet transmission is entirely risk-free.
ACCESS, CORRECTIONS & QUESTIONS
To request access or correction, discuss consent, or raise a privacy concern, contact Energy Canada: electricity@energycanadahc.com or 1-888-212-9080.
UPDATES
Changes to this policy will be posted on this page with an updated effective date.